How do I setup my alerts for the best results?
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It starts by filling out the “At least one of the following expressions” field with the keywords that you’d like to monitor. Each alert can contain up to 5 keywords. Most of the time, this is the only field you’ll need to fill in to get your relevant mentions. But if you’d like to refine your search even more, you can use the “And all of the following expressions (in the same mention)” field under “Advanced settings” to find mentions containing all of several keywords.

You can also use the “And none of the following words” section to receive mentions that do not contain a specific word.

Why am I receiving fewer mentions than I did before?
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Have you recently changed your alert parameters? Have you checked the “Irrelevant” folder in mention? When you mark a mention as Irrelevant, our anti-noise technology will automatically move the mentions related to the one you’ve marked, helping you cut through spam.

But if you’d like to continue receiving similar mentions and get more results, you can mark as relevant mentions that went to the irrelevant folder. Our anti-noise technology will then re-identify mentions like these and you should start seeing more results.

What is the difference between “Archive,” “Trash,” and “Mark as Irrelevant?”
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The Archive section gathers mentions you’ve selected to archive away for later access. Use this feature to store mentions that matter while still cleaning up your mention feed. The Trash folder gathers mentions you’ve selected to remove from your feed and prevents these mentions from showing up in the Statistics section. If you delete a mention by mistake, keep in mind that you can always restore it. “Marking as Irrelevant” trains our Anti-Noise Technology to preclude similar mentions in the future. An irrelevant mention will not impact your quota. Be aware that you can always unmark mentions as irrelevant.

I’ve found a mention on the Web that you haven’t found.
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Hm, maybe you haven’t selected all the different languages you’d like to receive mentions for, or perhaps you haven’t selected the full list of sources you’d like to monitor? Also, is the mention you found on the Web older than 24 hours? We only search for mentions in real-time, as they come in. It could also be that you’ve recently changed an alert keyword. Modifying a keyword will only apply to mentions found after the alert’s setup has been changed.

I’m not receiving mentions from Facebook.
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Oh, sorry to hear that. We currently only crawl public Facebook posts, so perhaps that’s why.  However, by plugging your Facebook account into mention, you should get more results.

Can I monitor hashtags?
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Yes, but mention will find your keywords no matter what, whether they have a # before the word or not.

I’m not getting email notifications.
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You can look into this by going to the settings menu and clicking “Manage notifications.” Here you’ll see your preferences for each mention you’ve set up. Make sure you haven’t selected “No email notifications.” If this doesn’t do the trick, try checking your spam folder. They might be showing up there. And if all else fails, it might be a problem with your email service. Try entering another address into your account and see if you start getting them then.

How can I upgrade to a premium plan?
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Click on “Change my plan” in the “Quota” section on the top of the left panel. Choose the plan that fits your needs, then fill out the payment form. Your Premium, or Business account will be active immediately if you pay by card. You can also purchase a yearly subscription via wire transfer.

How do I export my data?
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If you click on “Statistics” on the left hand side under your alert’s name (see screenshot below) you can then click “Export” in the top right. You can first modify the time period and specify a custom period under “View more details,” compare two alerts to each other (for instance: you and your competitors), and also filter by source and language. You can choose file types like Excel, PDFs, and CSV.

What permissions does mention ask for when linking a social account, and why?
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mention asks to post on your behalf when linking a social account so that you may post and reply directly through the app. During this initial setup phase we ask if you want to share an update about mention with your friends and this you can opt out of. Otherwise, mention will not post anything you don’t yourself post through the app.

How do you determine if my mentions are positive, neutral, or negative?
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Our Sentiment Analysis tool is both automatic and manual. Automatically, it judges the tone of your mentions based on semantic rules and previous user inputs, looking for words and word combinations that usually indicate positive, neutral, or negative mentions. The tool gets smarter the more you use it if you change the tone of your mentions manually.

How can I share alerts?
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You can share an alert at any time by simply clicking “Share” on the left-hand side of the app, under the alert you’d like to send to someone. In our Enterprise plan your colleague will be able to collaborate on tasks in this shared alert, while in our Pro and Lite plans you’ll be able to share the feed as “Read only” so they can stay up to date as well, without collaborating.