Do Twitter Interactions Now Rival Customer Support Tickets?

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When analyzing one billion mentions earlier this year, we discovered that at 67%, the majority of company mentions online are delivered via Twitter. Wanting to know more about how people interact with companies on Twitter, we crunched the numbers again, this time analyzing about 36 million mentions delivered to 23,000 companies on Twitter alone.”At 67%, the majority […]

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The David Byrne Approach to Content & Community

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This is a guest post by Andrew J. Coate, the Community & Content Manager for Kapost. He is responsible for “Being awesome. Like, online and stuff.” He’s in Boulder, CO. Say hi @andrewjcoate. I’m a Community & Content Manager for a content marketing software company. As you might imagine, I spend a lot of my time thinking […]

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Mention Topics: A Whole New Look at the Online World Around You

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Over the last month, our Product Team has been hyper-focused on improving the Mention experience for you. We’ve released a series of new updates: a new Mention iOS app that’s twice as fast (even offline), a new geolocation feature that lets you sort your mentions by location to gain better audience insights, a completely redesigned […]

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Your Guide to Tech Communities & Events From SF —> NYC —> Paris

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This is post is by Arnaud Breton, full-stack developer here at Mention with a specific focus on the front-end side and user experience. Before joining Mention, Arnaud was co-founder and CTO of UniShared and VideoNot.es, part of the Imagine K-12 2013 Winter batch. Are you in SF, NYC, or Paris right now and looking for resources to meet developers? I’ve added […]

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New & Improved Mention for Android App Now Available

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Richard is the Android Developer at Mention where he always tries to find new ways of making our little green robot more awesome. Say hi at @richard_phol.  At Mention, we want all of our customers to be on top of their media monitoring game anytime, from anywhere. That’s why we’re excited to announce that our much anticipated […]

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8 Ways Experienced Marketers & Entrepreneurs Leverage Social Listening

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Shannon is Mention’s Content & PR Manager, where she crafts words, creates strategies, and recruits loyal advocates. She’s based in New York. Get in touch with her at @ShannnonB. There’s been a lot floating around the web recently on the importance and power of web monitoring and social listening, and for good reason. Listening what you’re community […]

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4 Essential Social Media Activities Community Managers Can Complete in Less Than 2 Hours

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This is a guest post from Carrie Jones. Carrie is the editorial director of CMX Media, runs the SF Community Managers group, and develops strategy for several community-focused projects. She lives and works in San Francisco. Say hi at @caremjo. As a professional community builder, I don’t usually write purely about social media. In fact, I […]

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The Definitive Summer Reading List For Startups

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Alex Manthei is Mention’s Community Manager. When he’s not posting silly stuff in our “GIFs Only” HipChat room, he tweets at @xoalexo and edits the online literary magazine twowordsfor.com. Those who read a lot were recently scientifically proven to be the best people to fall in love with. It’s science.  We love reading at Mention, and we know the same is […]

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What We Can Learn From the Yo API

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This is a tech post by Arnaud Breton, full-stack developer here at Mention with a specific focus on the front-end side and user experience. Before joining Mention, Arnaud was co-founder and CTO of UniShared and VideoNot.es, part of the Imagine K-12 2013 Winter batch. This post originally appeared on Arnaud’s Medium. On Friday afternoon, we had some fun with the Yo […]

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[Infographic] 5 Surprising Figures you Need to Know to Improve your Twitter Strategy

In our first infographic, we analyzed 1,000,000,000 mentions delivered to 200,000 companies and found that 66.7% of them came from Twitter. We crunched the data again, this time from 23,079 company alerts resulting in 35,736,105 mentions on Twitter. Then we asked leading social media experts their opinion on each point. The results were “5 Surprising […]

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