Everything You Need To Know About Building Your Email List (And More)

mailinglist

This is a guest post by Nate Desmond from SumoMe.com, free tools to grow your website traffic. He loves Parkour. Say hi @natedesmond. And check out a special offer from Sumome at the bottom of this post.  In both his election campaigns, President Obama’s team relied heavily on email marketing to raise funds. In 2012 for […]

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A Field Guide to Customer Support: Tips from the Pros – Part Two

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Note: This is Part Two in a two-part series on customer support, and one of many in our Field Guide series. Read Part One here. Support is so important that it took two whole blog posts to cover. In this post, we see even more great advice, tricks, and tools for staying enthused and avoiding […]

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5 Things to Think About When Creating a Pilot Program for Influencers

influencers

This is a guest post by Krista Gray. When she’s not building community at Tilt, Krista loves connecting with fellow community builders. She enjoys travel, photography, and writing. Say hi @thekristagray or follow her adventures here. With many companies embracing influencers to spread the word about their product or service, it may be worth trying […]

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Support Has Gone Social: A #MentionChat with Lincoln Murphy

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We had a blast during our first #MentionChat on “Is Growth Hacking Bullshit?” with Morgan Brown of GrowthHackers.com. So much so, we’re doing a second one! This time, we’re focusing on customer support and happiness with Lincoln Murphy on Thursday, Oct. 23, 2014 1pm EST / 7pm CET. Check out the Q&A with Lincoln below […]

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dotGo: Came for the Technology, Stayed for the Community

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Last Friday, most of the Mention tech team spent the day at the dotGo conference. It was the first European conference about Go, the server-side language initially developed by Google. This event is part of a larger series (dotScale, dotJS,…you get the dot!) organized by the amazing guys behind dotConferences. Team event These kinds of […]

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A Field Guide to Customer Support: Tips from the Pros – Part One

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For most businesses, it’s customers paying for our products and services that keeps the lights on. It only makes sense to make customers as happy as possible, so they stick around, and even tell others about your product, potentially becoming brand ambassadors. Those who lead this charge (keeping customers happy) — whether their title is […]

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How Swayy.co Achieves Instant Reaction Times with Media Monitoring

swayy

If you’re not already familiar, Swayy.co is a content curation platform that pulls the most popular content among your social networks (Twitter, Facebook, LinkedIn), with the ability to filter by topic. At Mention, we use Swayy for ideation and to see what’s trending among our networks and communities at any given time. The team at […]

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